NACA experience: CHANGE MY LOAN - Part 2

Three hours later: Everyone is so kind here! From the front door, to the lecturer for the orientation, to the woman who walked me to a separate division (based on anomalies in my situation), the experience has been easy and stress free so far. I'm now waiting to speak with my bank. Is impossible that they will be more responsive than they were 2 years ago when I tried to modify my loan? Too bad I didn't bring my little portable keyboard. Maybe they will change my loan for a song! (Rim shot, cymbal splash...ok I'll keep my day job....)